Privacy Policy

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Contact Information

This may include your:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Order and Transaction Information

When you make a purchase, we may collect information about:

• Products purchased
• Order value
• Shipping method
• Order status
• Returns, refunds, or exchanges
• Coupons or promotions used
• Purchase history

Payment Information

Payments are processed through third-party payment services, including Authorize.net, and through services associated with our Shopify ecommerce platform.

Payment providers may collect payment card numbers, expiration dates, billing information, and other information necessary to authorize and process your transaction.

Magsoothium generally does not receive or store your complete payment card number.

Account Information

If you create a customer account, we may collect account credentials, order history, saved addresses, preferences, and other information associated with your account.

Communications and Customer Service Information

If you contact us, we may collect your name, contact information, correspondence, and any information you choose to include in your message.

Because Magsoothium offers wellness and recovery products, customers sometimes voluntarily provide information about soreness, injuries, physical conditions, recovery needs, or other health-related matters when asking questions about our products.

Please see our separate Consumer Health Data Privacy Policy for additional information about how we handle consumer health information.

Reviews and Testimonials

If you submit a product review, testimonial, survey response, or similar content, we may collect the information you submit along with your name or other identifying information you choose to provide.

Information you intentionally submit for publication may be displayed publicly.

Device and Website Usage Information

When you visit our website, we and our service providers may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Links clicked
• Products viewed
• Items placed in your cart
• Referring website
• Dates and times of visits
• Approximate geographic location derived from your IP address
• Cookie and similar technology identifiers

2. How We Use Personal Information

We may use personal information to:

• Process, fulfill, and deliver orders
• Process payments
• Create and manage customer accounts
• Communicate about orders, shipping, returns, and customer service
• Respond to questions or requests
• Provide information about our products
• Detect and prevent fraud, abuse, security incidents, or unauthorized transactions
• Maintain and improve our website, products, and customer experience
• Analyze website traffic and customer interactions
• Maintain business and transaction records
• Send marketing communications where permitted by law
• Personalize content and product recommendations
• Administer promotions, surveys, or loyalty initiatives
• Comply with legal, tax, accounting, regulatory, or contractual obligations
• Establish, exercise, or defend legal claims

We may also create aggregated or de-identified information that cannot reasonably be used to identify you.

3. Shopify

Our online store is hosted using Shopify.

Shopify provides the ecommerce technology that allows us to display products, operate our online store, process orders, manage customer accounts, and provide other ecommerce functionality.

When you browse or purchase from our store, Shopify may process personal information relating to your device, browsing activity, transactions, account, payment, and interaction with our store.

Shopify processes some information on our behalf and may process certain information for its own purposes as described in Shopify's privacy notices.

4. Payment Processing

We use third-party payment providers, including Authorize.net, to facilitate payment transactions.

When you submit payment information, that information may be transmitted directly to our payment provider and financial institutions involved in the transaction.

These organizations process payment information according to their own privacy and security practices.

We do not use complete payment card numbers for marketing purposes.

5. Cookies and Similar Technologies

Our website and the services that support it may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning
• Maintain your shopping cart
• Remember preferences
• Authenticate customer accounts
• Prevent fraud
• Understand website traffic and performance
• Measure marketing effectiveness
• Personalize your experience
• Support advertising where applicable

Some cookies are necessary for our store to operate. Other cookies, including analytics or advertising cookies, may be subject to your consent or opt-out rights depending on where you live.

You can control certain cookies through your browser settings and, where available, through the privacy or cookie controls displayed on our website.

Disabling certain cookies may affect the functionality of the site.

6. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, including:

Ecommerce and Technology Providers

Including Shopify and companies that provide hosting, website functionality, data storage, security, and related services.

Payment Processors and Financial Institutions

Including Authorize.net, banks, card networks, and other organizations involved in processing or securing transactions.

Shipping and Fulfillment Providers

We may provide your name, address, contact details, order contents, and other necessary information to warehouses, carriers, delivery services, and fulfillment partners so that your order can be prepared and delivered.

Customer Service and Business Service Providers

This may include providers assisting with email, communications, reviews, customer support, analytics, fraud prevention, accounting, professional services, or other business operations.

Analytics and Marketing Providers

We may use providers that help us understand website activity, measure marketing performance, or communicate with customers.

Depending on the technologies we use and the laws applicable to you, certain advertising-related disclosures may be considered “sharing,” “selling,” or processing for targeted advertising even when no money is exchanged for your information.

Legal and Compliance Disclosures

We may disclose personal information if we reasonably believe doing so is necessary to:

• Comply with applicable law or legal process
• Respond to lawful government requests
• Enforce our agreements or policies
• Protect Magsoothium, our customers, or others
• Investigate suspected fraud, unlawful activity, or security incidents

Business Transactions

Personal information may be transferred as part of a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.

7. Sale and Sharing of Personal Information

Magsoothium does not sell personal information in exchange for money.

Certain analytics, advertising, or marketing technologies may involve disclosures that are defined as a “sale,” “sharing,” or targeted advertising under some state privacy laws.

Where required, customers may opt out of these practices through the privacy controls provided on our website or by contacting us using the information below.

We honor legally required browser-based opt-out preference signals, such as Global Privacy Control, where applicable.

8. Marketing Communications

If you choose to receive promotional emails or other marketing communications from us, we may use your contact information to send information about Magsoothium products, promotions, news, or offers.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message.

Even if you unsubscribe from marketing communications, we may continue to send transactional or service-related communications concerning orders, accounts, returns, product safety matters, or other necessary business communications.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, complying with legal and tax requirements, preventing fraud, resolving disputes, and enforcing agreements.

Retention periods may vary depending on the type of information and our legal obligations.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, information system, or method of electronic storage can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials associated with your Magsoothium account.

11. Your Privacy Rights

Depending on where you live and the laws that apply to Magsoothium, you may have rights concerning your personal information, including the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Obtain a portable copy of certain personal information
• Opt out of certain targeted advertising
• Opt out of the sale or sharing of personal information where applicable
• Limit certain uses of sensitive personal information where applicable
• Withdraw consent where processing is based on consent
• Appeal certain decisions concerning a privacy request
• Exercise your rights without unlawful discrimination

These rights are subject to applicable legal exceptions.

To submit a privacy request, contact us using the information in the Contact Us section below.

We may need to verify your identity before fulfilling certain requests. Where permitted by law, you may also designate an authorized agent to submit a request on your behalf.

If we deny a request that is subject to a statutory right of appeal, you may request an appeal by contacting us and stating that you wish to appeal our decision.

12. California Residents

If applicable law provides you with California privacy rights, you may have the right to request information about the categories and specific pieces of personal information we collect, our sources of personal information, the purposes for which we use it, and the categories of parties to whom it is disclosed.

You may also have rights to request deletion or correction and to opt out of certain sales or sharing of personal information.

Magsoothium will not discriminate against you for exercising rights provided under applicable privacy law.

13. Consumer Health Information

Because Magsoothium sells wellness and recovery products, a customer may voluntarily provide information concerning physical discomfort, injuries, health conditions, recovery, or wellness needs.

We do not require customers to provide a medical diagnosis or medical records to purchase our products.

Magsoothium is an ecommerce wellness products company. Information collected through our retail website is not automatically subject to HIPAA merely because it relates to health or wellness.

Additional rights and protections may apply to consumer health information under state law. Please review our separate Consumer Health Data Privacy Policy.

14. Children's Privacy

Our website is intended for a general adult audience and is not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

15. Third-Party Websites

Our website may contain links to websites, services, or social media platforms operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party services. We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services, or legal obligations.

When we update the policy, we will revise the “Last Updated” date above.

If required by law, we will provide additional notice of material changes.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your information is handled, contact:

Magsoothium
Ocean Elements, LLC
311 Market St.
Kingston, PA 18704
United States

Phone: 877-822-0321